Shipping policy

Delivery& Shipping:


We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UAE and international orders are shipped by ARAMEX and FedEX for speedy delivery. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please contact us and we will track your shipment for you or email you a tracking number that can be used at www.aramex.comand www.fedex.com



Delivery information such as customers Name, Location Address,and Contact Number will be stored for delivery purposes. Other personally identifiable information will not be stored.

  • We aim to get most orders dispatched within 10-14 days or sooner, subject to the dress specifications, credit card clearance, stock, your location, time & date of order, address verification, shipping time, & availability of items. We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock.
  • We ship to all countries via ARAMEX and FedEX courier services. Based on the item delivery destination, some items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer.
  • If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to THE KAPE and you will be charged for the unpaid duties, taxes & additional shipping costs.

Terms Of Exchange/Refund/Returns:


All sales shall be the subject of an invoice. No duplicate invoices will be issued.


We want our customers to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase. However, for any reason the purchased item does not fit well, you may email us at customercare@thekape.com quoting your Order number and sizing issue within 7 days of receiving your order.


Non-sale articles – with the exception of those manufactured by special order – are accepted for exchange or return exclusively in the form of store credit within a period of 21 days from the date of delivery, supported by the original invoice, and provided they have been used or altered and are returned in perfect condition in their original packaging.


Articles purchased on sale cannot be returned or exchanged.


Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact one of our customer care representatives (contact details below) who will be happy to guide you.


Exchanged or return of defective articles, with the exception of specific warranties applicable to certain items, will be considered provided they have not been damaged through miscue and that a claim has been raised within the applicable legal deadlines. Customers need to present the original invoice and return it in original packaging.
Once we receive the said information, a customer service representative will contact you with size options. If the item is not available in stock we shall provide a credit note that can be used on www.thekape.com at any time within 6 months or return your cash depending on your preference.
If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds for items returned within 21 days of the delivery date will be credited in the full amount minus the shipping charge subject to the following:

  • Merchandise must not be worn, altered, or washed.
  • Merchandise with all the original packaging and garment tags still attached.
  • Merchandise on Sale/Special Promotions may not be exchanged/refunded.

We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like  ARAMEX, FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty, or incorrectly supplied goods.
Please note: All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.
Within the delivered package you will find besides the original invoice a return form. If you would decide to return the items, you must fill in the return form and send it back to us in its original packaging. The customer is responsible for the return procedure including the costs of the return. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.


Damaged Goods:


Although we are very thorough in checking all items before it is dispatched, if you do receive a damaged item, please let us know by email at customercare@thekape.com quoting your Order Number, the description of the damage and if possible an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. You will not be charged for the Shipping fee of the replacement item If the item is not available in stock, we will provide a credit note that can be used on www.thekape.com at any time within 6 months or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.

Cancellation Policy:


After a customer makes a payment online, they must cancel the order within 24 hours (1 day) to reverse the transaction.


Deposits:


Special orders, pre-orders, or size adjustments will only be accepted in lieu of full payment by the customer. If the customer should decide not to proceed with the purchase, the deposit will be kept by THE KAPE.


Adjustments:


Complimentary adjustments can be requested within 14 days of delivery. No adjustments can be made beyond that time period once the garment has been delivered.